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Payment Policy:

A deposit equal to the first night's stay is required to secure the booking.  The balance of the tariff is due on the day of arrival if paying by credit card, or ten days in advance if paying by direct deposit or cheque.

A deposit equal to 50% of the tariff is required for peak periods of Christmas, January and Easter, payable 3 months in advance, with the balance due on arrival.Payment of the deposit constitutes the guest's acceptance of these terms and conditions.

Bookings can only be confirmed 12 months in advance.  Any bookings we receive with an arrival date greater than 12 months from reservation date shall be treated as enquiries, whereby we will contact you to confirm rates and availability.

Payment Methods:

Payment can be made by credit card (Visa, MasterCard or Amex), direct deposit or cheque.  All bookings, including those paid by direct deposit, cheque or via pre-paid special deals, cannot be confirmed without a credit card. 

Credit Card Surcharge:

Payments made with Visa, MasterCard or Amex will incur a 1.5% surcharge.  This surcharge is not displayed on your reservation, it is added automatically when your credit card is processed.

Payment via Direct Deposit:

To pay by direct deposit please use your surname as a reference, and make your payment into the following account:

Bank: BankWest

BSB:303 111

Account Number: 138 0531

Account Name: Jetty Road Retreat

Payment via Cheque:

Cheques should be made payable to Jetty Road Retreat, c/ 210 Nungurner Road, NUNGURNER, VIC, 3909.  Cheques must be received no later than 10 days prior to your arrival date.

Cancellations:

Outside of peak periods, a full refund of deposit (less $30 admin fee) will be payable for cancellations received with a minimum 7 days' notice.

During peak periods, deposits will only be refunded where a minimum of 30 days' notice is provided and the unit can be re-let for the same period.

We recommend all guests take out travel insurance at time of booking. To compare and buy travel insurance online at discounted rates click here: Travel Insurance

Check In/Out: Check in is from 2 pm and check out is by 10 am unless otherwise advised and arranged with us.
Extra Charges: Guests may be liable for extra charges related to any loss or damage of items or property of Jetty Road Retreat.  We reserve the right to debit any extra cost incurred for additional cleaning or where more than the specified number of guests stay.  Guests hereby agree for any extra charges to be deducted from their credit card.
Smoking: Smoking is not permitted in any of the units.
Pets: Sorry, pets are not permitted at Jetty Road Retreat.

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