We would like to assure you that we are committed to the health and wellbeing of all guests, visitors and our wonderful staff. We're working proactively to stay up-to-date, ensuring we are across and following all official guidelines and communication provided to us by the Australian Government Health Department and the Victorian Tourism Industry Council.
If you're considering booking a stay, we understand the need for some flexibility in the event that a COVID-19 diagnosis precludes you or a member of your party from traveling. Our Booking Terms & Conditions allow for penalty free date changes to your reservation OR the option to hold your deposit in credit to be used in the future when you're ready to rebook. This gives you peace of mind to book your stay knowing you won't be penalised should COVID-19 disrupt your travel plans.
Our focus is to ensure a safe environment for our guests and staff. We ask that anyone who is at risk, according to current official advice, please refrain from attending our Retreats.
Visit the Australian Government Department of Health website for the latest updates.
FREQUENTLY ASKED COVID RELATED QUESTIONS
Can I be close to my family/friends, but distant from others at your Retreat?
All of our properties are self contained, this means a contactless arrival and stay should you wish. We often try to stop by during your stay to ensure you have everything you need, and are just a phone call away if you need assistance whilst you’re here. We clean the accommodation ahead of your stay, not throughout, so you can enjoy your private oasis without interruption.
Our beautiful secluded hamlet of Nungurner is a heady mix of gentle rolling farm hills and wide open waterways and landscapes. Being undiscovered has it perks and allows you to explore with very little contact with locals or other guests should you prefer.
Country House Retreat is exclusively your private farm house throughout your stay, set on 50 acres of surrounding pastures and bush.
How clean are the shared facilities?
Jetty Road Retreat has only one communal area which is the laundry space, where the washing machines, DVD’s and kayak paddles & lifejackets are stored. One guest is permitted to use the space at a time. We have installed cleaning equipment to be used before and after use of the kayak equipment. Signage is provided to ensure these guidelines are enforced.
How clean is the accommodation?
We have completed a CO-VID Safe plan to ensure we have the knowledge, skills and equipment to provide our guests and staff with a safe environment. All accommodation is given a thorough clean by professional cleaning staff in between visits. This includes disinfecting all contact surfaces. All linen is laundered offsite at a commercial laundry. Guests are provided with a personal hand sanitiser on arrival. In addition we have installed extra anti-bacterial wash in the kitchens at each Retreat.
Does Jetty Road Retreat & Country House Retreat have any official accreditation to be COVIDsafe?
Thanks to some well spent time in ISO we have up-skilled and trained our teams to be a COVID-CLEAN business. We take guest and staff safety very seriously, and are committed to providing you with a clean and safe Retreat to enjoy some down time, away from the maddening crowds, surrounded by nature.